Marketing Office Furniture » Customer Personas

A persona is a mock-personality of non-existent person that embodies specific characteristics and traits of a group of people who share certain commonalities amongst each other. Rather than listing statistics and a variety of answers received during the interview process, our research has led to the creation of three different personas that represent different types of typical office furniture customers. When you download the white paper to by filling out the form there will be the three personas created through our research in a unique format that lays out the key pieces of information in a digestible manner. In order to effectively comprehend the profiles there is a diagram explaining each section allowing it to be use for reference when reviewing each persona.
Each persona contains a brief biography of the persona giving them a personality and allowing sales people to feel empathetic towards the persona and remember who they are and their role when buying office furniture. The personas contain information on how they go about finding an office furniture dealer, what their goals are, what influences their decisions, questions they may have, and their purchasing behavior. Lastly you will notice the key frustration and pain points that our research has led us to discover why they are turned off by other dealers and do not buy from them. These are especially important to review and avoid at all costs. Each persona is completely different and behaves in different ways and this must be taken into account when developing an efficient marketing system to generate new sales.